Our Guarantee
All goods offered have been chosen for their quality and value, and should reach you in perfect condition. Should you be in any way dissatisfied with your purchase, please let us know as soon as possible and we will either replace, exchange, or refund the price.
Republic of Ireland: we regret that we are unable to accept orders from customers for despatch outside the United Kingdom.
Please click here if you wish to view our Ordering & Delivery Information
Privacy Statement
Suttons Consumer Products Ltd., will hold your information for the purpose of administering your account and marketing. We may share the information within our group. If you do not wish to receive marketing information from Ferndale Lodge or other Suttons Consumer Products Group brands, you should contact us here
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing e-mail from us or from another trader in the future.
The type of information we will collect about you includes:
Your name
Address
Phone number
Email address
Credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
If you have any questions/comments about privacy, you should contact us here